Privacy Policy

1. Information We Collect

ExpoTurco collects information you provide directly to us, such as when you:

• Request a quote for exhibition stand construction and design services
• Contact us through our website contact forms and CTA modals
• Subscribe to our newsletter for exhibition industry updates
• Apply for job positions in our Dubai and Prague facilities
• Communicate with us via email, phone, or WhatsApp
• Browse our laminate options and built exhibition stands portfolio
• Download our company profile and project portfolios

This information may include:

• Personal Information: Name, email address, phone number, and physical address
• Business Information: Company name, job title, industry sector, and business address
• Project Details: Exhibition requirements, stand specifications, budget information, and timeline preferences
• Communication Records: Email correspondence, phone call notes, and meeting records
• Technical Information: IP address, browser type, device information, and website usage patterns
• Marketing Preferences: Newsletter subscription status and communication preferences

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Provide, maintain, and improve our exhibition stand construction, design, and installation services
• Project Management: Process quotes, manage project timelines, coordinate with our Dubai and Prague production facilities
• Customer Support: Respond to inquiries, provide technical support, and address service-related questions
• Communication: Send project updates, delivery notifications, and important service announcements
• Marketing: Share relevant exhibition industry insights, new service offerings, and company updates (with your consent)
• Quality Improvement: Analyze service usage patterns to enhance our exhibition stand solutions
• Legal Compliance: Meet regulatory requirements, protect our rights, and ensure service quality standards
• Security: Monitor for fraudulent activities and protect against unauthorized access to our systems

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, processing payments, managing customer relationships, and conducting our exhibition stand business
• Production Partners: We may share project details with our production facilities in Dubai and Prague, as well as trusted subcontractors and suppliers, to ensure successful project delivery
• Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or the public
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where customer information may be transferred as part of the business assets
• Consent: When you have given us explicit consent to share your information for specific purposes
• Emergency Situations: In emergency situations where sharing information is necessary to protect health and safety

All third parties with whom we share information are required to maintain the confidentiality and security of your personal information and are prohibited from using it for any other purpose.

4. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Technical Safeguards: SSL encryption for data transmission, secure servers, and regular security updates
• Access Controls: Limited access to personal information on a need-to-know basis for authorized personnel only
• Data Encryption: Sensitive information is encrypted both in transit and at rest
• Regular Monitoring: Continuous monitoring of our systems for potential security breaches
• Staff Training: Regular training for our team on data protection and privacy best practices
• Incident Response: Established procedures for responding to any potential data security incidents

While we strive to protect your personal information, please note that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards of data protection.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and provide better services:

• Essential Cookies: Required for basic website functionality, including form submissions and security features
• Analytics Cookies: Help us understand how visitors interact with our website to improve user experience
• Functional Cookies: Remember your preferences and settings for a personalized experience
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness (with your consent)

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website and your ability to access certain features.

6. Third-Party Services

Our website may integrate with third-party services to enhance functionality:

• Google Analytics: Website traffic analysis and user behavior insights
• Social Media Platforms: Instagram, LinkedIn integration for social sharing and engagement
• Email Services: SendGrid for automated email communications and newsletter delivery
• WhatsApp Integration: Direct messaging functionality for customer support
• Payment Processors: Secure payment processing for service transactions

These third-party services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these external services.

7. Your Privacy Rights

Under applicable data protection laws (including GDPR), you have the following rights regarding your personal information:

• Right of Access: Request and receive a copy of your personal information we hold
• Right of Rectification: Correct inaccurate or incomplete personal information
• Right of Erasure: Request deletion of your personal information under certain circumstances
• Right to Restrict Processing: Limit how we use your personal information
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your personal information for marketing or legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing at any time
• Right to Lodge a Complaint: File a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for different periods depending on the type of information and the purpose for which it was collected:

• Customer Information: Retained for the duration of our business relationship and up to 7 years after project completion for legal and accounting purposes
• Marketing Data: Retained until you unsubscribe or request deletion, whichever comes first
• Website Analytics: Aggregated data retained for up to 26 months for analysis purposes
• Legal Requirements: Some information may be retained longer if required by law or for legitimate business purposes

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

9. International Data Transfers

As an international exhibition stand construction company with facilities in Dubai and Prague, your information may be transferred to and processed in countries other than your own:

• Cross-Border Operations: Project coordination between our Istanbul headquarters and production facilities
• Cloud Services: Data may be stored on servers located in different countries
• Service Providers: Third-party vendors may be located in various jurisdictions

We ensure appropriate safeguards are in place to protect your personal information during international transfers, including standard contractual clauses and adequacy decisions where applicable.

10. Children's Privacy

Our exhibition stand construction services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

11. Updates to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated privacy policy on this page
• Update the "Last Updated" date at the bottom of this policy
• Notify you via email if you have provided us with your contact information
• Display a prominent notice on our website for significant changes

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: